all in one printer not comunicating with desktop

[Bryce0412]

For some reason my printer stopped communicating with my desktop computer. both are on the same internet system. Using HP desktop and HP all in one printer

[Jerry_57]

Hi @Bryce0412,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP all-in-one printer has stopped communicating with your desktop, and both are on the same network. You can follow these steps to troubleshoot and resolve the issue:
 

Check Connectivity:
 

• Ensure that both your printer and desktop computer are connected to the same Wi-Fi network. It's important to verify that the network names match on both devices.

Restart Devices:
 

• Turn off your printer using the power button and then unplug the power cord.
   
• Shut down your desktop computer.
   
• Wait for a minute, then plug the printer back in and power it on. Similarly, restart your desktop computer.

Check Printer Status:
 

• Ensure that the printer is not in an error state. The status can be seen on the printer's display panel.
   
• Ensure that there are no paper jams and that the ink cartridges are properly installed.

USB/Network Connection:
 

• If your printer is connected via a USB cable, make sure the cable is securely connected to both the printer and your desktop.
   
• If connected through a network, verify that the printer's IP address is correct and that it is accessible through your computer.

Print a Network Configuration Page:
 

• From the printer’s menu, find the network settings option and print a network configuration page. Use this to verify the IP address and network settings.

Update Printer Drivers:
 

• Ensure that you have the latest printer drivers installed. Visit the HP Customer Support - Software and Driver Downloads and enter your printer model to download the latest drivers.

Check Print Queue:
 

• Go to the control panel on your desktop, and open ‘Devices and Printers.’ Right-click on your printer and ensure that the print queue is not paused or stuck.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support