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‎10-14-2020 08:45 PM

HP Recommended
Product: Envy 7640

The instructions in the manual for disable the anonymous usage storage doesn't work on my printer.   It is not under Settings/Preferences.  How can I disable this?

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5 REPLIES 5

‎10-18-2020 10:39 PM

HP Recommended

@PunkieS, Welcome to HP Support Community!

 

Could you brief on what storage ad settings you're referring to?

 

Keep us posted for further assistance.

TEJ1602
I am an HP Employee

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‎10-20-2020 06:50 PM

HP Recommended

This is the instructions in the manual to disable the anonymous usage information but this option is not in the Setup/Preferences in my Printer.  HP Envy 7640

 

To disable the usage information function
1. From the printer control panel, touch Setup .
2. Touch Preferences .
3. Flick to the end of the option list and switch off the Automatically Send Anonymous Data and Store
Anonymous Usage Information options.

 

Can you please tell me how I can disable it?

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‎10-21-2020 01:05 PM

HP Recommended

@PunkieS I suggest you upgrade he firmware of the printer and check if the options to disable the same appears,

And let me know how that pans out.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎11-12-2020 08:15 PM

HP Recommended

It says my printer is up to date.  Is there another way?

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‎11-21-2020 02:59 AM

HP Recommended

Disable webservices to disable sharing information

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices 

 

Let me know if this helps!

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