apps will not update for office jet pro 6968

[grego34]

trying to  send scanned documents to email address.  Apps email  not working and i cannot update apps folder

[Betty0610]

@grego34

Welcome to the HP Support Community.

Are you referring to scan to email? Do you get any error messages?

Let us know 🙂

Thanks!

[grego34]

i went to Update apps  because i thought it might help but i couldn't do that.  its hooked up directly to my pc and my Wifes PC's uses the WI-Fi to it also..    

[Betty0610]

Are you referring to scan to email? Do you get any error messages?

[grego34]

[grego34]

why are you asking me the same question over again??    

[Betty0610 · Accepted solution]

Let's remove and add web services:

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert When Available. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[grego34]

ok i did the above, i uninstalled the web services apps and reinstalled them but when i want  to scan to email , i get nothing?  i did get a Congratulations  and it shows my printers email address as   257wjcqy483wty@hpeprint.com   but i wanted the scan sent to my home email address  jenise8@comcast.net

[grego34]

ok my wife set up her email and was given a pin number.. Does  she always need  to put in the pin number when scanning to email??

[Betty0610]

No. But if you have selected that option to create a PIN to secure the email profile, then yes.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!