arris router

[doug725]

I am unable to get the printer to connect to router 

[Kuroi_Kenshi]

Hi @doug725,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection:

• Ensure that your router is powered on and all connections are secure.
• Verify that other devices can connect to the network to rule out a router malfunction.

Restart Devices:

• Turn off your printer, router, and computer.
• Unplug the router and wait for 60 seconds before plugging it back in.
• Turn on the computer and then the printer, allowing each device to fully restart.

Run Wireless Setup:

• Use the printer's touchscreen display to run the wireless setup wizard:
  • Touch the setup icon (usually a wrench or gear icon) on the printer screen.
  • Select "Network" and then "Wireless Setup Wizard".
  • Follow the prompts to select your network from the list and enter the password if required.

Verify Network Settings:

• Ensure the wireless feature is enabled on your printer. Navigate through "Wireless" or "Network Settings" on the control panel to check.
• Make sure you are connecting to the correct network name (SSID), and that you are using the correct password.

Check for Interference:

• Place the printer closer to the router to reduce any potential interference.
• Remove any physical obstacles, such as walls or electronic devices, that might disrupt the Wi-Fi signal.

Update Printer Firmware:

• Ensure your printer's firmware is updated to the latest version. This can often solve connectivity issues.

Disable and Re-enable Wireless Radio:

• Sometimes toggling the wireless radio off and then back on can resolve minor connectivity glitches.

Use the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, which is a free tool provided by HP to diagnose and fix network connectivity issues automatically.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,