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‎05-27-2021 04:49 AM

HP Recommended
Product: HP2540
Operating System: Microsoft Windows 10 (64-bit)

Im still getting a message saying 'attention required' also when im connecting my printer it shows HPC996C3 with my printer model in () after (HP2540). Im only using a black cartridge in the printer, my wife can print from her Mac Pro. Also when I ran the HP print scan doctor the port was not checked in green.

Category:
1 REPLY 1

‎05-27-2021 11:55 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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