bad cartridge

[nothankyou800]

Purchased 2 HP9125e's 07/20/25 and tried to set them up yesterday.  BOTH are showing printer cartridge errors (cartridge leaking/defective)  and I can't scan or print.  

[Garp_senchau]

@nothankyou800, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP printer is displaying cartridge errors such as "cartridge leaking/defective," it may prevent you from scanning or printing. Here's a guide to troubleshoot and resolve these issues:

Check the Cartridges:

• Open the printer's cartridge access door.
• Ensure the cartridges are correctly installed and compatible with your printer model.

Inspect for Leaks:

• Carefully inspect each cartridge for signs of leakage or physical damage.
• If a cartridge is leaking, remove it and clean the area around the cartridge holder with a damp cloth to prevent any ink contamination.

Reset the Printer:

• Turn off the printer and disconnect it from the power source for a minute.
• Reconnect the power source and turn on the printer. This step can sometimes resolve temporary errors.

Replace Defective Cartridges:

• If a cartridge is defective, it is advisable to replace it with a new one.
• Ensure that the replacement cartridge is genuine and compatible with your specific printer model.

Clean the Contacts:

• If the cartridge error persists, remove the cartridge and gently clean the copper contacts with a lint-free cloth.
• Reinstall the cartridge and ensure it clicks into place securely.

Check Printer Software:

• Make sure you have the latest printer software and drivers installed on your computer. Outdated software can lead to compatibility issues.

Also, I suggest you refer to this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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