c4795 cartridge error but prints fine

[Deb37]

My printer is giving an error message of incorrectly installed cartridge.. I cleaned all contacts, reinstalled the cartridge several times, and still the error persists. I am able to print, and the print quality is fine.  I also uninstalled and installed all of the software and drivers, and left the printer unplugged for a day, hoping that would reset it. I have run the clean function on the print cartridges. That also did not do anything to reset the printer. 

Any suggestions for next steps? 

[KrazyToad]

@Deb37

I have gone through your post and I appreciate all your efforts and expertise in troubleshooting this issue

Please follow the instructions in Step 3 from this Link: https://support.hp.com/us-en/product/hp-photosmart-c4700-all-in-one-printer-series/3794613/model/394...

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Deb37]

I had already consulted that document, and those are the steps I followed, three times,  These steps did not solve the problem, hence the post looking for further ideas to resolve the issue. The printer cannot be used to copy, since the input screen is locked up with the error message of "incorrectly installed printer cartridge". 

[KrazyToad]

@Deb37

Have you tried with a different cartridge?

If the issue persists please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[Deb37]

I tried with a new cartridge also. The error message persists. Unfortunately for me. the printer is out of warranty. I would like to know how to clear the error message. It prevents me from using the copy function of my device. Interestingly, the Print and Scan Doctor tool, says that there is nothing wrong with my printer!

[KrazyToad]

@Deb37

We could try a Semi full Reset

Since these steps are specific to your printer, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.