call to driverpackageinstall returned error 5 for package

[BoydWhittecar]

Hello,  I get the error message above if I try to install the printer software or uninstall the existing software.

I have already tried this solution and it did not work.

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/driverpackageuninstall-returned-error-5-f...

Thanks for any help.

[Riddle_Decipher]

@BoydWhittecar Here's what I recommend you do:

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

If the issue persists, please go ahead and install the windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[BoydWhittecar · Accepted solution]

So after doing a bunch of searching on Google I found this post and tool from Microsoft that let me uninstall the basic driver and then then reinstall after a restart.  

Thread

https://answers.microsoft.com/en-us/windows/forum/all/uninstall-device-software/8f654ccb-ebd4-4b38-8...

Tool

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

[Riddle_Decipher]

@BoydWhittecar Does that mean it worked? if not, do let us know and we'll be happy to help,

Take care and have a good day ahead.

[BoydWhittecar]

Hello,

I didn't try your post as I fixed it before I saw your message.  Anyway the followup post I made was the solution to my problem and my printer is now working fine.  

Thanks.

[Riddle_Decipher]

@BoydWhittecar I'm glad you've got it sorted,

Have a good day.