can not add my printer to my dashboard because of invalid serial number

[Newgene1]

I have even reset this printer and it still gives me the same error. I do have it set up on instant ink and it shows to be active in this side of things, but it still will not show in my dashboard

[Dragon-Fur]

@Newgene1 

Welcome to the HP Community --

What kind of "Dashboard"?

Several Examples included below...

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HP Instant Ink

Reminder to those reading -

Instant Ink is a Print-by-Page subscription model.

Ink -- whether you use a little or a lot -- is included in your monthly subscription plan.

You are paying for Pages printed - NOT the ink used to print those pages.

Yes, the subscription is billed monthly and not "if used".

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Any issue related to how / where / whether the printer is working as it relates to your Instant Ink account...

What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait in the Community for an agent to find and respond to your question(s).

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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HP Smart / HP Connected 

If you are referring to the HP Smart / HP Connected Dashboard, the serial number is typically not necessary -- the purpose of this Dashboard is to manage Printers added to Print Anywhere, and possibly where the service is still supported, ePrint

Used with HP Smart app

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

HP_Smart_Connected_HP _Printer_Options_3

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HP Account

If you are referring to the Dashboard in your HP Account, while much older devices added long ago might persist until removed, "no longer new" devices (computers / printers) might refuse to be added after the Warranty on that device has expired. 

Deemed inconvenient by some, the refusal of the Dashboard to add expired devices does not impact whether or how you use the product.

HP_Account_Dashboard_8

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

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HP Support Assistant (HPSA)

If you are referring to adding the product to HP Support Assistant, generally a device the age typical of this printer model should allow itself to be added. 

That said, the printer is well out of Warranty -- there is no actual value in adding the printer to the HP Support Assistant. 

The rare occasion when a printer of this age might be provided updates of any kind (drivers / firmware) can easily be checked manually. 

If the printer won't add to HPSA you can try uninstalling the HPSA app, Restart the computer and log in > Get a new copy of the HPSA from its website:   If that works, all good.

"Get" and install a new copy of the app from Download HP Support Assistant

 Reference: HP PCs - Using HP Support Assistant (Windows) 

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9015e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"