• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-20-2023 02:45 PM

HP Recommended
Product: HP LaserJet Pro MFP M227fdw
Operating System: Microsoft Windows 10 (64-bit)

Starting recently my HP Laserjet Pro MFP M227fdw will not function.  looked at and found off line.  after running  latest version HP diognostic the off line was fixed however when trying to run the HP smart app to add my printer, the app recognizes the printer with IP address.  When I try to select the printer in the app it defults to "select another printer" .  I've tried to uninstall the printer then reload etc.  I've followed the HP support to power off printer, computer, reboot computer, shut network off/on etc to no help.

 

Frustrating part is printer and scanner was working very well up to today.  Then when called up to to a scan found printer "off line"  I know printer is older but has been very reliable.  Can't figure why I can't get the printer to install through the HP smart app.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2023 08:03 AM

HP Recommended

Thank you for the responce.  I found the old drivers and this resolved the issue.  Its a shame the new version of smart does not work as intended.  The previous version worked fine.  Sorry to say I thought HP was better than this.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-20-2023 03:26 PM

HP Recommended

Forget about Smart and just install the HP universal printer driver. It is listed on the driver page for this printer on support.hp.com

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎11-23-2023 08:03 AM

HP Recommended

Thank you for the responce.  I found the old drivers and this resolved the issue.  Its a shame the new version of smart does not work as intended.  The previous version worked fine.  Sorry to say I thought HP was better than this.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.