can not scan and I get a driver error message. reinstalled no change

[Marc116]

I can not scan.  I get a driver error message.  I reinstalled without success,  I also cannot install firmware as I can not select my connection.

Thanks for any help.

[Echo_Lake]

@Marc116

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, 
I understand you are getting this error and unable to scan. Have you tried scanning from the printer scanner bed? 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.