can't connect printer

[mayyyyyyyyy]

Every time I want to "add printer" in HP Smart, it says "printer must be turned on to add it to hp smart". But the printer is on and connected to the same Wi-Fi and shows a "Ready" status on the touch panel. I have tried using Print and Scan Doctor to fix, but it still can't solve the problem. please help, thank you.

[Sneha_01]

Hi @mayyyyyyyyy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps to troubleshoot the issue with your printer not being detected by HP Smart:

1. Check Printer Connection

• Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.

2. Restart Devices

• Restart your printer, computer, and router. This can often resolve connectivity issues.

3. Update HP Smart App

• Make sure you have the latest version of the HP Smart app installed. Check for updates in the app store.

4. Reinstall HP Smart App

• Uninstall and then reinstall the HP Smart app on your device to refresh its connection settings.

5. Disable Firewall/Antivirus Temporarily

• Sometimes, firewall or antivirus settings can block the connection. Temporarily disable them to see if it resolves the issue.

6. Use the Printer's IP Address

• In HP Smart, try adding the printer manually using its IP address:
  • Go to the printer's control panel, find the IP address in the network settings.
  • In HP Smart, select Add Printer, then enter the IP address.

7. Reset Network Settings on Printer

• If available, reset the network settings on the printer to reconnect it to Wi-Fi:
  • Go to Network Settings in the printer menu and select Restore Network Defaults.

8. Check for Software Conflicts

• Ensure that there are no other printer drivers installed that might conflict with the HP Smart app.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[mayyyyyyyyy]

hi Rachel, thank you for your response. I have tried all the method you suggested, and it does not work. Hp smart keep say 

[Sneha_01]

Hi @mayyyyyyyyy 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support