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‎11-17-2025 12:09 PM

HP Recommended

Using HP Inspiron 15 1500 laptop with HP ENVY 6500e, and cannot connect to printer

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1 REPLY 1

‎11-17-2025 06:42 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try these steps:

 

1. Connect printer to the network, this resource will show how it's done:

https://www.youtube.com/watch?v=jGJeKxTmOMM

 

2. Download HP Smart (from Microsoft Store) on the laptop and Add the printer.

 

3. Once added, you can Print and Scan using the Laptop.

 

These resources will be useful for the printer use:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgtyu2hNUtLjXs9doIZF51k

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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