! can't download HP Smart app

[ValCam]

I have a Lenovo Thinkpad and I'm trying to download HP Smart for ease of scanning from my Envy 7645.   In Microsoft store, I hit the download button and nothing happens.  I've checked in the download folder and HP smart download is not there. 

[Dragon-Fur]

@ValCam 

Welcome to the HP Community.

Store Broken?

You MIGHT be able to fix the Store using the inbuilt Store Reset option.

Settings > Apps > Apps and Features

Find and Left-Click on the Microsoft Store application

Advanced > Reset

What else?

The original question in the following example is in regards to the HP Smart application.

The answer provided by the Microsoft Community :  Re-Register the Microsoft Store

“HP Smart will not install – Windows 10”

Solution from Microsoft Community = Re-register the Microsoft Store

HP Smart App won't install on windows 10 laptop

Also from Microsoft:

Fix problems with apps from Microsoft Store

===============================================================

Store Not Broken...

HP Smart – The “Smart” Printer Application for Windows 10

So... what - if anything - does the Store know about whether the application is installed / downloaded?

For those reading:

Applications that are "downloaded" from the Microsoft Store are not typical "downloads".

The Store is both "store" and "installer" for the available applications.

Yes, you can check "Downloaded" applications in the Store

Ways to Uninstall / "Get" / Check - the HP Smart Windows application

HP Smart – The “Smart” Printer Application for Windows 10

Where HP Smart is supported for your printer:

Open Product Home > Category

Software and Drivers >> Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

 HP Printers - Using the HP Smart App (Windows 10)

NOTES

HP Start is an Application – it lives in a different part of the File System

Is the application already installed on your computer?

Windows key > All Apps > scroll down to category H >

Found?

Click on HP Smart

Optional: Right-Click on the application to Pin to Start and / or Pin to Taskbar

Reminder:  After installing, to use the application, open HP Smart and sign into the application using your HP Account credentials.

HP Smart >> Remove / Install Steps

Settings > Apps > Apps and Features > scroll down, find, Click on HP Smart > Uninstall > Restart the computer and log in.  A new copy of the application can be downloaded / installed from the Microsoft Store (formally Windows Store).

Store >> Things to do / check / update ...

First...

Check / Adjust whether applications from the Microsoft Store update automatically

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Select Settings

Check / Adjust whether applications from the Microsoft Store update automatically

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Select Settings

============================================

Check / Update applications in / from the Microsoft Store

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Options in My Library

• All owned
• Installed
• Ready to install
• Downloads
• Included with device

OR

Options on Right side of menu > Box:

Downloads and Updates

Select Downloads and Updates

Click Get Updates

Check the list for a recent change in the HP Smart version (third column)

If HP Smart has been recently updated,

If you have not done so since the date / time updated,

Restart the computer and log in

If HP Smart has not recently updated – but is installed, find the application in

My Library > Category All owned

===================================================================

References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY 7645 e-All-in-One Printer 

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