can't download printer software update

[dresdenron]

 I got an email from HP about downloading an HP Print and Scan doctor update for my printer.

When i click on anything on the page I get an error message that the site certificate isn't any good.

HP Print and Scan Doctor for Windows (ver 5.7.4.005)

Secure Connection Failed

An error occurred during a connection to view.email info.hp.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

    Please contact the website owners to inform them of this problem.

[Dragon-Fur]

@dresdenron 

Welcome to the HP Community --

<Content removed by author> Not relevant.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 8025e All-in-One Printer  

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[dresdenron]

Dragon-Fur,

I am not sure my question is understood here. Is there a way to attach a couple pdf's of screen prints I did of the original email message and the error messages I am getting?  if I read your reply correctly yu don't think the email to me was valid. The heading says:

HP Support

www.hp.com

From:alerts@alerts.hp.com

I have got HP hardware/ software alerts for many years from it.

I didn't ask for the Scan Doctor software. The HP email said it is a recent update for one of my printers (I assume the newest one).   The Doctor software they recommend is the same ver. number as you put in your response.  So I was not looking for Doctor software before the email.  The big question is why am I getting certificate  errors messages when I try to click on the links in the HP email and also the same thing happened when the HP community sent your response to my email.  It actually says on that HP Community email that it appears to be spam.

So that is the problem, not whether I want Scan Doctor or not.

Ron

[Dragon-Fur]

@dresdenron 

OK - understood that you do not want the Doctor software.

Reference removed from the first post.

Email from HP Alerts is valid.

What is not clear -- and I cannot verify -- is why you are being offered an Update when none is listed in your Software & Drivers.

and

I cannot answer the question about certificate errors in this context.

You know you can clear your cookies / cache >> True - doing so does not usually clear certificate errors.

Were it mine to do in this instance, I'd not try to update (regardless of email / method).

References / Resources

For those reading

----------------------------------------------------------

Alerts and Notices

Find bulletins / Notices that are relevant to your device

Subscribe to HP Alerts

Get connected with updates from HP

and / or

Check for Security Bulletins

Open HP -  Security Bulletins

and

Security bulletins 2 years or older

Security Bulletin Archive  

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Pulled from archive and provided FYI only

Firefox - Certificate Error

Solution: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean

(Scroll to bottom > section "corrupted certificate store")

Excerpted from the article:

Corrupted certificate store

You may also see certificate error messages when the file in your profile folder that stores your certificates cert9.db has become corrupted. Try to delete this file while Firefox is closed to regenerate it:

Note: You should only perform these steps as a last resort, after all other troubleshooting steps have failed.

1. Open your profile folder:

Click the menu button  ( three horizontal lines - "hamburger menu")

 , click Help and select Troubleshooting Information. The Troubleshooting Information Tab will open.

• Within the Application Basics section, click on Open Folder. Your profile folder will open.

Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

1. Click the Firefox menu  ( three horizontal lines - "hamburger menu") , then click Exit.
2. Click on the file named cert9.db.
3. Press Delete.
4. Restart Firefox.

Note: cert9.db will be recreated when you restart Firefox. This is normal.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"