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‎02-18-2022 09:07 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M377dw
Operating System: macOS 11.0 Big Sur

installed MAC OS 11.6.2. printer not working Error: Unidentified.  Can't find Driver for this OS?

Category:
3 REPLIES 3

‎02-18-2022 11:06 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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‎02-19-2022 10:55 PM

HP Recommended

Hi Shlomil,

I have downloaded and tried to install the HP Easy Start application however at the "Preparing for device setup" it just hangs, spinning.  The Printer is turned on and is connected via a wireless network.  I can print successfully from web pages and Word documents but not .PDF that I have downloaded since OS Big Sur V 11.6.2 was installed.

 

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‎02-19-2022 11:10 PM

HP Recommended

Hi ShomiL,

 

I appear to have found the solution here:-

at step 4 Reset the printing system, followed these stept and I may now successfully print .pdf documents downloaded and saved.  Cheers, Paul 

1 person found this reply helpful
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