can't get hp smart back into my pc

[RJ57]

had to reload my pc and now I can't get hp smart back into my pc and when I go to microsoft store it says I already own app

[Dragon-Fur]

@RJ57 

If you wish to reload the app, first uninstall the HP app application

A "Reset" option is also available -

Reset leaves the application in place on the system but removes all the user data from the app.

The app Reset option is a nice feature -- Reset might fix a struggling app when other options fail to help.

Reset can be combined with the application uninstall / restart / install.

Example...

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP app Application - Windows

Reset the HP app application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP app in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP app> Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP app application from the Microsoft Store

Open HP app> Sign in > Add Printer(s)

References / Resources

HP app for Windows

HP app is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP app setup: Enable Bluetooth on your computer or mobile device so that HP app can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP app requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP app , be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP app benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP app application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP app?
    • Which printers are compatible with the HP app?
    • Why do I need to sign in or create an account to use the HP app features?
    • Which languages does the HP app support?
  • Older versions of the HP app no longer support the required login feature.
  • Update the application to the latest version to access / use HP app

Help Here:  Unable to download and install the HP printer app

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