can't install driver for OfficeJet Pro 8035e

[heythattickles]

I have an OfficeJet Pro 8035e, and can't scan any more. my warranty expired in 2023, so is this the issue? though I did scan about a month ago. is there something I'm missing?

[Raj_05]

Hi @heythattickles,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble installing the driver for your HP OfficeJet Pro 8035e and cannot scan, follow these steps to troubleshoot and resolve the issue.

Uninstall Existing Drivers:

• Go to the Control Panel on your computer.
• Navigate to "Programs and Features" and find the HP OfficeJet Pro 8035e software.
• Uninstall any existing HP printer software from your computer.

Download the Latest Drivers:

• Visit the HP Support website.
• Enter “OfficeJet Pro 8035e” in the search bar to find the driver page for your printer.
• Download and install the latest full-feature software and drivers for your printer model.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor from the HP Support page.
• This tool can help diagnose and resolve common printing and scanning problems.

Check the Device Connection:

• Ensure your printer is properly connected to your computer via USB or is connected to the same Wi-Fi network.

Firewall and Antivirus Software:

• Temporarily disable your firewall or antivirus software to ensure they are not blocking the installation.

Printer Troubleshooting:

• Make sure your printer’s firmware is up to date by checking for updates via the printer's control panel.
• Perform a printer reset by turning it off, unplugging it for a few minutes, then plugging it back in and turning it on.

Use HP App for Scanning:

• Download the HP app from your operating system’s app store.
• Set up your printer using the app and use it to perform scans.

I hope this helps.

Take care and have a good day.

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