can't print in colour

[Henk48]

since few days i can't print in colour from my laptop. Although on my other desktop pc it print in colour.

on my desktop in  print quality i have the option colour, on my laptop this option doesn' t appear?

Thank you for any help

[Bernard42]

                   Hello Henk48,

Here is the link for you:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321...

Here is the new full driver from HP, which you need to download and install:

40.15.1230

160.1 MB

Nov 22, 2021

Download

Procédure :

You have to uninstall the old driver in the Windows Control Panel, in "Programs and Features", then right click on the printer line, "remove".

Delete all occurrences that you will find in: Program and Program X86, then, in the Control Panel, right click on your old printer

(If it is still there, chances are it is no longer there) the "Remove" if it is present.

Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cord 1) on the PC side,    2) on the printer you

Connect to USB, during installation ONLY when prompted.( Towards the end of the installation).

Start installing your printer, by right-clicking on the Setup. driver exe installed, installed ''en

as administrator'', let the printer install itself, at the end, restart the PC.

To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows Control Panel, right click on the icon of your

new printer, create a shortcut, yes, on the desktop.

A new shortcut has been created on the Windows desktop.

Open the Windows desktop, left-click on the new shortcut that has been created,

A printer menu appears (See below) with "ink levels", possibility : print, scan, fax, scan,    and fax.

If it works, you can delete the old shortcut on the Windows desktop.

*Turn on your printer, print a test page, by clicking on "Customize your Printer",

''Print a test page''.

That's it, your printer is working again.

             * Click on YES button  to say thanks,

             * Click on the button Accepted Solution if the question is answered.

             *   Please contact me to inform me of the result.

                  Best regards,