can't print to HP ENVY 6120e printer as laptop says driver is corrupt

[Jacquelyn14]

I have both Envy lap top & printer - can't print at moment message says printer driver corrupt 

[Kuroi_Kenshi]

Hi @Jacquelyn14,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY 6120e printer isn’t printing because your laptop shows the printer driver is corrupt. Let’s go through a few steps to fix this.

Restart Devices

Turn off your printer and laptop.

Wait 30 seconds, then power them back on.

Sometimes a simple restart clears temporary driver issues.

Remove the Corrupt Driver

On your laptop, go to Control Panel > Devices and Printers.

Right-click the HP ENVY 6120e and select Remove device.

Go to Control Panel > Programs and Features and uninstall any existing HP printer software.

Download the Latest Driver

Open a web browser and go to the official HP Support website.

Enter ENVY 6120e as the printer model.

Download the latest full-feature software/driver for your version of Windows.

Install the Driver

Run the downloaded installer and follow the on-screen prompts.

When asked, connect the printer via USB or select Wi-Fi depending on your setup.

Check Windows Update

Go to Settings > Update & Security > Windows Update.

Install any pending updates as they sometimes include driver fixes.

Set as Default Printer

Return to Devices and Printers, right-click the HP ENVY 6120e, and choose Set as default printer.

Print a Test Page

From Devices and Printers, select Printer properties and click Print Test Page to confirm the printer is working.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,