can't reinstall my officejet pro 8100

[KATHYD33]

Hello.  when I try to reinstall, nothing happens.  the user agreement comes up, I click the box at the bottom that says agree and then nothing.  nada.  

[Hawks_Eye]

Hi @KATHYD33,

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for trying to troubleshoot, I appreciate all your efforts.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers/hp-officejet-pro-8100-eprinter-series-n811/4322917

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.
https://support.hp.com/in-en/document/ish_1776648-1643972-16
 

Hope this answers your query!

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Take care, and have an amazing day!

Regards, 
Vince_0406