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‎06-05-2020 10:20 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (32-bit)

Unable to scan from printer to computer

1 REPLY 1

‎06-10-2020 08:50 AM

HP Recommended

Hi @Booby65

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using the 'scan to computer' option on the printer screen?

This feature requires a full-featured driver to be installed on the computer.

 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 8710.

Search Windows for HP > HP OfficeJet 8710 > double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer >

 

Click on Enable > Check the box at the bottom > Close

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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