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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- can't select my printer for an update
Create an account on the HP Community to personalize your profile and ask a question
07-26-2021 04:45 PM
I downloaded the two updates HP requested I apply to my printer. When I reach a point during installation that I'm supposed to select the printer to be updated, my printer is shown (it's the only one), and a check box is shown. I can highlight the printer, but cannot check the box, so cannot finish the installation.
Solved! Go to Solution.
Accepted Solutions
07-29-2021 09:02 AM
Hi @JWVicars,
I'd like to help!
Could you share an image of the firmware update screen?
Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
07-29-2021 09:02 AM
Hi @JWVicars,
I'd like to help!
Could you share an image of the firmware update screen?
Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
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