can't setup printer via usb connection

[yeeshing]

Hi, I am facing difficulties in setting up my newly bought printer (HP Deskjet Ink Advantage 2336) to my

macbook pro via USB connection, it keeps showing that the printer is not connected to the printer and the status remained Idle. May I know how can this problem be fixed? Thank you!

[Jay_G24]

Hi @yeeshing,

I'd like to help!

To better assist-

1.) Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

2.) Are you using a USB hub?

While you respond to that, go to System Information to check the if the USB is detected or not - 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable

You may refer to -USB Printer Setup (Mac)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ydaud]

I have been facing the same issues, asking to hp support yet not working. I guess hp still doesn't provide proper mac driver for 2336. It's detected in easy setup but not with hp smart.

I found temporary WORKING solution. Install hp driver from apple: https://support.apple.com/kb/dl1888?locale=en_US

direct link: https://updates.cdn-apple.com/2019/cert/041-88763-20191011-6e70f498-9d39-420c-b11b-b252b17233e2/Hewl...

Install printer through printer and scanners preference pane, add printer, select other driver and I choose HP 2540 all in one driver. It can print yet scanner is not detected. At least the printer is usable on Mac. Queueing quiet slow though.