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Locked

‎01-03-2022 11:56 AM

HP Recommended
Product: envy 7640
Operating System: macOS 11.0 Big Sur

I can't scan to an email. I get the error "The printer could not connect to Web Service. The server might be busy or temporarily unavailable. Try again later."

Category:
2 people had the same question
1 REPLY 1

‎01-08-2022 06:36 AM - last edited on ‎06-06-2022 01:14 PM by Retired

HP Recommended

Hi @ryan932,

 

I'd like to help!

 

I understand you are not able to scan to email and web services are not working on the printer.

 

Restart web services:

 

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Kindly perform the steps mentioned in this document - Cannot Connect to Web Services

 

To access the EWS page of the printer,

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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