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‎03-04-2024 10:02 AM

HP Recommended
Operating System: Microsoft Windows 11

I have a HP Deskjet 3700 and I have recently moved from sky broadband to Talk Talk, today I am trying to print out labels for posting my sales item to customers and it does not find the printer, how do I install the printer to this new broadband

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3 REPLIES 3

‎03-06-2024 11:30 AM

HP Recommended

Hi @suemul ,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see you need help with the Officejet printer connectivity. Please do not worry I am here to help you.

 

Check Network Connection: Ensure that your printer is within the range of your Wi-Fi network and that there are no obstacles affecting the signal.

To restore the printer to the original network settings:

  • Disconnect the power cord from the router.
  •  Turn off the printer.
  •  Turn off the mobile device/PC.
  •  Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
  •  Turn on the printer.
  •  Turn on the mobile device/PC.

Run the setup wizard to get the printer connected to the new network. 

  • Remove HP Smart App from your mobile device (if already installed).
  •  From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  •  Touch Network Setup. 
  • Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 
  • Touch Yes. 
  • Print the network configuration page and verify that the network settings have been reset.

Once done, Please reinstall the HP smart app, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer configured on the app.

 

Update printer firmware: Please click here

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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‎03-06-2024 11:34 AM

HP Recommended

I will add that many new 5Ghz routers will not communicate with printers properly unless you configure a unique SSID for the 2.4Ghz channel of the router and only allow the printer to connect to the 2.4Ghz channel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-06-2024 02:47 PM

HP Recommended

Hi @suemul,

 

Thank you for your response. 

 

May I know did you tried all the steps? Please let us know how it goes.

 

Rachel571 

HP Support 

.
Sneha_01- HP support
Was this reply helpful? Yes No
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