-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- cannot find printing to card options on preferences

Create an account on the HP Community to personalize your profile and ask a question
10-14-2019 04:09 PM
I have a new laptop and it couldn't find my printer so I found a driver on HP and downloaded it. I can print to it but before I had loads of printing options for example to card, photo paper, high quality, borderless etc. Now when I go to preferences I have very limited options, hardly anything is there, its basic. I need the option to print on card, and change quality etc. Its almost like the driver is a very old version and I have gone back in time. Is there an updated newer driver like I had before on my old laptop? I cant use it like it is. I had loads of options before and I need them back! Thanks
10-14-2019 04:37 PM - edited 10-14-2019 04:39 PM
The printer supports Cards (Index) as shown in the Specifications.
If you have not done so, download-save-install the Full Feature Software
HP ENVY 4520 series Full Feature Software and Drivers
After the software is installed, Restart the computer and log in.
Video help is available to help install the software.
Software and drivers for HP ENVY 4520 All-in-One Printer series
Scroll down to Related Videos > Show all > select your video
More...
HP Collection of “how-to” videos
- Use Categories and the search window to narrow the search.
For example,
Category Printers and All-in-Ones > Networking and Wireless
Category Printers and All-in-Ones > Install, Setup, Drivers
- Select your Video
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
- When you change paper in the tray, be sure to tell the printer about the (new) paper.
- Check / Enable the printer as the Default printing device.
- Select / Adjust / Save the Preferences.
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
Close Tray
IF applicable for your printer:
On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Set the Preferences - Windows
- The following assumes the Full Feature Software has been installed.
- Check / enable the printer as the “Default Printer”
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit
If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.
OR
Windows key + S (search for) Printers and Scanners
Left-Click on (your) Printer > Manage >
Printing Preferences
Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings
Optional (if / as available): Save As > enter a name for your custom shortcut
Click OK to save the preferences
References
HP Smart - Help for Windows (includes a link to the store and an FAQ section)
Learn how to use HP Smart on your Windows 10 computer
HP Printers - Using the HP Smart App (Windows 10)
How to > topic Print > subject list Instructions & Settings
Lots of documents, including:
Print Driver Settings Guide (Windows)
HP Printer Assistant Software Frequently Asked Questions (FAQs)
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
HP ENVY 4520 All-in-One Printer series
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution" to help others find it.