cannot get printer driver to install for HP 3830

[juniper68]

I bought this printer in fall 2019.  worked for awhile and then no longer.  says the printer driver can't be found.  I have uninstalled and reinstalled all printer stuff but cannot get it to work any longer.  I can print from my iphone but not from the computer.  any ideas?  i'm really not tech savvy and live in the middle of nowhere so can't just cruise to a local computer store

[sandytechy20 · Accepted solution]

@juniper68

Welcome to the HP support community.

I understand that you are getting printer driver issues, I am glad to assist you.

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.