cannot go into system maintenance to align nozzle heads - Error message 2213079292 (0x83E8E8FC)

[StacyMeadows87]

keep getting this error message whenever i try to go into system maintenance -

Error message 2213079292 (0x83E8E8FC) error

really frustrating as this printer is useless at mo as desperately need to align nozzle heads etc ...

and have some very important stuff to print off dam hp....

please help... 

[Riddle_Decipher · Accepted solution]

@StacyMeadows87

Welcome to the HP Forums,

We'll be with you until it's all sorted.

To provide you with an accurate solution, I'll need a few more details:

• How is the printer connected? Wireless/USB
• Have you tried to clean the ink cartridge contacts as well as the rollers?
• Are you able to make a copy off the printer?

In the meantime, let's try these steps here: 

• Perform a Power drain on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, I would suggest here is to follow the steps to uninstall and reinstall the printer drivers.

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click on this link: Click here to find and install the same the updated printer drivers.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the copy comes bad, I would suggest this could be a possible hardware failure. I would recommend you follow the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.