cannot identify error on printer screen code 62-30-13n printer head

[Raymond6942]

need help to fix problem with printer error code   62-30-13 printer head how do I fix this???

[Kuroi_Kenshi]

Hi @Raymond6942,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

Check the Printhead:

• Open the printer to access the printhead.
• Check for any visible obstructions or jammed paper.
• If applicable, reseat the printhead. This might involve removing it and firmly placing it back to ensure proper contact.

Clean the Printhead:

• Some printhead issues can be resolved by running the automatic printhead cleaning tool available in the printer’s settings or maintenance menu.

Update Printer Firmware:

• Ensure that the printer’s firmware is up-to-date. You can do this through the HP Smart app or directly from the printer if it is connected to the internet.

Use Genuine HP Ink Cartridges:

• Ensure that you are using genuine HP ink cartridges as non-HP cartridges might not be compatible and cause errors.

Reset the Printer to Factory Settings:

• Sometimes a factory reset can resolve persistent error codes. Look for this option in the settings menu.
• Note: This will erase any personalized settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,