cannot install software for Officejet pro 8600 windows 7

[HWG-]

Officejet pro 8600 

message: "software could not be installed"

[TEJ1602]

@HWG-, Welcome to HP Support Community!

I would like to know the following information to assist you better:

• How is the printer connected (USB or a network)?
• Are you trying to install the drivers using a disk that came with the printer or have you downloaded the drivers from the HP website?
• Is there any antivirus/security software installed on your PC?

Run the HP Print and Scan Doctor to automatically diagnose and resolve any printer related issues.

Meanwhile, try installing the printer using Windows Built-in Print Drivers. Refer to this document for help.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

[HWG-]

Have not used disque but download from HP website

using wireless network

have tried HP scan doctor

have uninstalled driver but could not install new one 

asked HP online help for only receive the answer my product is no longer supported by telephone help line

I am at a loss

[TEJ1602]

@HWG-

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Once the uninstallation is complete, you can download and install the latest software from here.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!