cannot print to HP OfficeJet 6962

[Fatherof4]

Used to work perfectly. Now the printer still shows up but it has a new name and also says print driver is unavailable.  Very frustrating!

[TEJ1602]

@Fatherof4, Welcome to HP Support Community!

Use the automated tool to automatically diagnose and fix the printing related issues.

Download and run the HP Print and Scan Doctor.

If the issue persists, you can perform a root level uninstallation and reinstallation-

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Once the uninstallation is complete, you can download and install the latest software from here.

Keep me posted

Cheers 🙂

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