Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
2 0 0 0
Message 1 of 2
Flag Post

cannot save a scanned document

HP Recommended
Printer HP Photosmart C4390
Microsoft Windows 8.1 (64-bit)


As Flash Player is permanently disabled since the 12-Jan-2021, I chose one of the several solutions that Dragon-Fur gave me to scan a document in wifi :


The old Solution Center Scan software is located in "Digital Imaging"

C:\Program Files (x86)\HP\Digital Imaging\bin\


C:\Program Files\HP\Digital Imaging\bin\

Double-Click on File name / executable:  hpiscnapp.exe


Now, every time I scan a document in wifi or with cable, it cannot be registered. I have tried many times to uninstall and reinstall the Full Version of Drivers and Software for HP Photosmart C4380 / 4390 All-in-One Printer, and I can read the following error message :

" there was a problem accessing your computer files and resources, try the following steps :

1) restart the computer.

2) reinstall the HP Photosmart software that came with the device.

Unfortunately I lost the cd-rom supplied with the printer.

What should I do ?

Thanks you for your help





HP Support Agent
HP Support Agent
29,155 29,140 1,942 2,570
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you are facing issues scanning.


Don’t worry, I assure you I will try my best to get this sorted.


As the HP Solution Center software is based on Flash, it may not work as expected. 


Here are two other compatible scanning apps, which can be used to scan your photo or document:


1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended  

○ If the link above does not work, copy and paste the ftp address below into your browser:


2. HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link:

For more information on how to use this app, refer:


NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already.


OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin

• Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start


HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation