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‎04-12-2022 01:32 PM

HP Recommended

I have an inkjet 5740 all-in-one that will not scan today for some reason.  I have Windows 10 that may have been updated recently.  I attempted to do a little trouble shooting.  Could not run the printscan doctor etc.. I removed my printer, fax, scanner etc.. and downloaded the software and installed it, it seems to have only installed the printer but not the scanner... I downloaded the print scan dr. but it said it could not delete a file when done extracting and it will not work.  I have admin privileges and if prompted for password it has worked.  I don't know what to do now.

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