cannot update firmware from 20080813 to 20130923

[jh188181]

cannot update firmware from 20080813 to 20130923, I tried all the suggestions in other post but am wondering if I need to upgrade in steps since I'm so downlevel, also where can I find older firmware versions.

[Betty0610]

@jh188181

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Do you get any error message when you try to update? 

Here is a step by step instruction on how to update the Firmware:

https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jh188181]

Using the updater I get no errors and it completes with a Happy Face but doesn't update the firmware in the printer.  I have no RFU setting in my menu tree so couldn't try that fix.  The upgrade link sent didn't help.

I downloaded HP Web Jetadmin 10.4 and I get a warning when I upgrade the firmware using Jetadmin, see picture I posted

[jh188181 · Accepted solution]

today when I was going to try a direct connect to my printer from my laptop to eliminate the router I first checked the printer again and it had the upgraded code.  Don't know what or how and cannot explain why it got updated, any try to explain would be a guess so I won't even try.  Just happy it was finally updated and I can go on to other issues.

[Jeet_singh]

@jh188181,

It looks like you were interacting with @Betty0610, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀