• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎12-21-2025 10:33 PM

HP Recommended

Cannot wakeup sleeping HP Officejet 8710 from sleep

Reply
4 REPLIES 4

‎12-21-2025 10:43 PM

HP Recommended

how to  get PRINTER out of sleep mode  HP office jet pro8710

Reply
Was this reply helpful? Yes No

‎12-22-2025 07:10 AM

HP Recommended

Hello @KLO000 ,

 

Please, try the procedures below:

 

HP printer is offline or unavailable | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Reply
Was this reply helpful? Yes No

‎12-22-2025 08:34 AM

HP Recommended

Hello @KLO000 

 

Please, try the procedures below:

 

HP printer is offline or unavailable | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Reply
Was this reply helpful? Yes No

‎12-24-2025 04:47 AM

HP Recommended

Hi @KLO000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 8710 printer is not waking up from sleep mode, you can try the following steps to resolve the issue:
 

Check the Power Connection:
 

  • Ensure that the printer is properly plugged into a working power outlet and the power light is on.


Restart the Printer:
 

  • Turn off the printer using the power button, wait a few seconds, and then turn it back on.


Use the Control Panel:
 

  • On the printer's control panel, check if there is any option to wake up the printer by pressing the power button or touching the display.


Check for Firmware Updates:
 

  • Ensure your printer has the latest firmware installed. You can check for updates via the HP Support Assistant HP Support Assistant | HP® Support or from the printer's control panel under settings. 


Update Printer Drivers:
 

  • Make sure your printer drivers are updated. You can update them using the HP Support website by downloading the latest drivers for your printer model. Official HP® Support


Disable Sleep Mode (as a workaround):
 

  • On the printer's control panel, navigate to the power settings and disable sleep mode to prevent future occurrences.


Test Printer Functionality:
 

  • Once you have performed the steps above, try printing a test page to ensure the printer is functioning correctly.


    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.