cant get hp support asst or PC help soft to work to install scanner, printer and copier work

[Startreader]

cant get hp support asst or PC help soft to work to install scanner, printer and copier work

[VikramTheGreat]

Hi @Startreader,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when your printer is able to print and copy, but the scanner cannot be installed because HP Support Assistant or PC Help is not working. I’ll guide you through the most reliable steps to restore scanning functionality.
 

Important: You do not need HP Support Assistant to install or use the scanner. The issue can usually be resolved by installing the correct full-feature driver.
 

Step 1: Install the Full Feature Printer Software (Recommended)

1. Go to Official HP® Support.
2. Enter your exact printer model number.
3. Download the Full Feature Software and Drivers package.
4. Run the installer and choose your connection type (Wi-Fi or USB).

This package installs the complete scanning drivers along with HP Scan / HP App, which are required for proper scanner detection.
 

Step 2: Try HP App (Easiest Method)

• Download HP App from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Open the app → Click Add Printer → Follow the guided setup.
• Once added, select the printer tile and choose Scan.
   

Step 3: Check Windows Services (Very Important)

Sometimes the Windows scanning service is disabled.

1. Press Windows + R, type services.msc, and press Enter.
2. Locate Windows Image Acquisition (WIA).
3. Ensure the status is Running and the startup type is Automatic.
4. Restart your computer afterwards.
    

Step 4: Confirm Network Connection

Make sure both the printer and computer are connected to the same Wi-Fi network. If printing works but scanning does not, temporarily restarting your router and printer can refresh the connection.
 

Step 5: Run Windows Scan Test

You can also test using the built-in tool:

Settings → Bluetooth & Devices → Printers & Scanners → Select your printer → Scan.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat