cant install hp envy 5055 on windows xp

[kale1]

My Envoy 5055 printer printers the color ink but not the black ink?

[senan6806]

Hi @kale1,

We might be able to resolve the issue by power resetting the printer and then performing an automated/manual cleaning. Here is how to do it:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can use the steps available here to update the printer firmware.

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the ink cartridges, refer to solution 3 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

The Setup menu displays.

😎 Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

9) Touch Clean Page Smears.

10) On the printer control panel, swipe the display to the left, and then touch Setup.

11) Swipe the display up, and then touch Printer Maintenance.

12) Touch Clean Cartridges. Touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!