cant login to ews, cant reset password, cant change SSID, cant set up wireless printing

[butterflymanda]

I reset my DeskJet 2600 all in one because every time I tried to print a coupon I had to run the troubleshooter and or open and close the printer ink door. I finally decided to lookup how to factory reset my printer, however, the old wifi direct password remained, and I can no longer login to the embedded web interface to do basic functions such as change the wifi direct ssid, and many other features. I have researched the matter throughly, and read all the HP support shills ignoring peoples concise concerns and mutering prepared scripted lines. I personally would not risk another scenarion like this, even with a fancy new printer with an android touchscreen interface glued on the front. I will be buying my new printer from another manufacturer, and will likely never buy another HP printer at retail price. I will not be monotoring this thread, so when I return in months or years either a solution will have finally presented itself, or the hardware will be in a landfill, since I cant in good consience sell or donate thie DeskJet 2600 without a proper factory reset and the assurances that the new owner/operator has access to all the expected features.

[Betty0610]

@butterflymanda

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!