change region from EU France to USA

[Nel1368]

Hi

I moved from France to USA, The HP printer cartridge sold in US is not compatible with my Laserjet PRO MFP M148dw printer. Can you please help and share the steps to reset the region and change it from Europe to USA ?

Thank you

Nina

[Kuroi_Kenshi · Accepted solution]

Hi @Nel1368,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Nel1368]

Thank you so much for your help, so I have downloaded the software and bought ink from USA so will check if that works when I receive and do the reset then of the region

have a great day 

kid rgs Nina

[Kuroi_Kenshi]

Hi @Nel1368,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,