cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
frustratednov19
New member
4 1 0 0
Message 1 of 4
127
Flag Post

clip art or image pasted into a word document is incomplete when it prints out

HP Recommended
HP ENVY PHOTO 6234
Microsoft Windows 10 (64-bit)

I am using a HP notebook (windows 10). When I insert a photo or image into a word document it looks fine on a print preview but when it prints via my HP Envy Photo 6234 printer- the image is not complete  - it only shows parts of it. Please help as this has been going on now for some time. Everything I try is not correcting the issue and consequently I am wasting pages included in my HP instant ink monthly contract . Thank you for your help

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
30,853 30,557 2,792 10,234
Message 2 of 4
Flag Post
HP Recommended

@frustratednov19 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Edits - Remove the chaff - multitude of suggestions deemed not useful - TMI

 

Add content:

If you have not done so,

Uninstall the full driver (Full Feature Software) > Restart the computer > Install a fresh copy of the software.  

 

 

Part of the original Content...

 

Preferences - Correct odd / wrong-sized Image Sizes (for example, when printed from Word)

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies

 

First > Use Insert as opposed to Copy / Paste

 

 

"Fix the image" as it appears in your Word Document

Right-Click on the image (after it is placed in the document)

Adjust the Size and Position to move the image inside the document boundaries.

 

What else?

 

If you have the option to do so, completely replace the image in the document with a “new” image that you have saved / downloaded / created in your file system.  Remove the old (original) image, save the document, Insert a new image file > If necessary, adjust the position and size.

 

What else?

 

When other options fail, you can sometimes control / corral your image by setting the image inside an empty text box.

 

Chicken_in_Text_Box_1Chicken_in_Text_Box_1

 

Use Insert (as opposed to copy / paste) when placing images into a document

If images will not stay contained in spite of margins:

  • Insert a Text box of the size necessary to contain the image
  • Remove the "default text" bits from the box
  • Insert the Image inside the empty text box

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

 

Export the Word document to PDF

Print using Adobe Reader DC

 

Still hassling you?

Print the PDF document as an image.

 

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

  • HINT:  Watch out for and UNCHECK unwanted extra software
  • Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

Adobe Acrobat Reader Learn & Support

Acrobat Reader DC Help

 

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

 

  1. Open the offending document in Adobe Reader DC
  1. Click Print icon > Set other options on the menu > Click Advanced button
  1. Set the printer select the colors (Optional)
  2. Select Print the PDF file as an image

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Reply
0 Kudos
frustratednov19
Author
New member
4 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi  thank you for your detailed reply  ..I really appreciate and value your time. I was hoping for 1 simple quick fix but apparently not:)   Alas the first few options have not worked.  I didn't have a problem with my Canon  printer.!! I created and printed cards with images before I got the hp printer without problem..

. I've just accessed my template containing an insert which I'd created and printed last year on Canon with no problem.

When its printed out via  the HP printer part of the image is missing again.  Im so fed up I'm thinking of cutting my losses and buying a Canon again.  

There must be a quick fix..its got to be simpler. Surely many people are experiencing this.  Luckily card making is a hobby not a business for me  but I've wasted so much card . When the card looks perfect on preview thats what you expect it to look like . Alas no!! 

 

Reply
0 Kudos
Dragon-Fur
Level 16
Level 16
30,853 30,557 2,792 10,234
Message 4 of 4
Flag Post
HP Recommended

@frustratednov19 

 

You are welcome.

 

Yes, It is likely a simple fix.  A lot can be missed - details  not withstanding, I am mostly guessing at what you are doing.  Smiling.

 

As to "many people", sure - could be. 

 

Could be as simple as uninstalling the full driver (Full Feature Software) > Restart the computer > Install a fresh copy of the software.  I would guess you've done that as a "first step".

 

 

If you have not already done so,

The Basics - Standard - Reinstall Full Feature Software

 

Uninstall Printer Software

  • Uninstall the existing printer software from Programs and Features
  • Restart the computer and log in

 

Next

  • If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

NOTE:  Your printer supports this method.

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

 

  1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

 

  1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

 

  1. Full driver provides print and scan functions supported by your printer.

 

========================================================================

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation