color printing

[csonlu]

Hi, I have an HP Officejet 3830 that has stopped printing in color. My ink cartridges are full and it suddenly only prints in black and white. I have tried reinstalling. 

[Jay_G24]

Hi @Eadgar1,

Welcome to the HP Support Community

 I'd like to help!

I understand you are unable to print in color

To assist  better-

1) Are you able to make copies in color?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

Load plain paper into the input tray.

On the printer control panel, swipe the display to the left, and then touch Setup.

Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

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