computer not able to connect to printer

[Dinsdale28tl]

we have an officejet pro 8025. we have two computers. until today both connected & printed correctly. i am unable to print from only one of the two computers. i uninstalled the printer from that computer & then tried to re-install. the computer finds the printer on the network, ask for the WPS pin, which i enter, but the installation fails. why?

[Treeko]

Hi @Dinsdale28tl 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues with HP Printer.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

WPS (Wi-Fi Protected Setup) – WPS has two modes to connect devices together over a wireless connection. One is called "pushbutton" and the other is called "PIN". Pushbutton is by far the easiest method. We will describe how to connect using the WPS pushbutton method and the PIN method.

For instructions on starting WPS on your printer consult your printer's manual. However, there are some conditions that need to be met in order to use WPS pushbutton mode:

•    Both your printer and wireless router must support WPS pushbutton mode. Consult your printer and wireless router manuals.

•    The wireless router must have a physical WPS pushbutton available.

•    Your network must use WPA or WPA2 security. Most WPS wireless routers will not connect using the WPS method if WEP or no security is used.

•    Most WPS wireless routers will not connect using the WPS method if you are using the manufacturer’s default for the network name and no security.

To connect your wireless printer to your wireless router using WPS:

•    Start the WPS pushbutton mode on your printer. 

For instructions on starting WPS on your printer, consult your printer's manual.

•    Within 2 minutes, press the WPS button on your router.

To connect the printer using the PIN Method:

•    On the printer control panel, touch (Wireless), and then touch Settings. 

•    Touch Wi-Fi Protected Setup, and then follow the on-screen instructions. 

•    When prompted, touch PIN. The WPS PIN appears on the display. 

•    Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN. NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the wireless light stops blinking but remains lit. 

•    After the setup has completed, the network printer drivers can be installed by opening the printer's HP folder in Programs or All Programs, clicking Printer Setup and Software, and selecting Connect a new printer.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support