configuration is incomplete

[Peixet]

My printer model is an Officejet Pro 8022e.
Yesterday, I saw an update in HP Support Assistant that I couldn't install. I started a WhatsApp conversation with a technician. For three hours, he made me disable, hide, and re-add the printer multiple times. After all this, the printer dashboard now tells me that the printer configuration is incomplete because it needs to be linked to an HP account. In the HP Smart app, even though it recognizes the printer, it also shows an incomplete configuration. Obviously, the app on my PC is open to my HP account.
Can someone help me, please?

[Peixet]

Mi modelo de impresora es una OfficeJet Pro 8022e.
Ayer vi una actualización en HP Support Assistant que no pude instalar. Inicié una conversación por WhatsApp con un técnico. Durante 3 horas, me obligó a desactivar, ocultar y volver a agregar la impresora varias veces. Después de todo esto, el panel de control de la impresora ahora me indica que la configuración está incompleta porque necesita vincularse a una cuenta de HP. En la aplicación HP Smart, aunque reconoce la impresora, también muestra una configuración incompleta. Obviamente, la aplicación en mi PC está abierta a mi cuenta de HP. ¿
Alguien puede ayudarme, por favor?

[Max3Aj]

@Peixet, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP OfficeJet Pro 8022e printer is stuck in an incomplete configuration state, even though it's visible in the HP Smart app and your HP account is signed in. This issue can occur when the printer setup process is interrupted or not fully completed, especially during updates or remote troubleshooting.

Here’s a step-by-step guide to help you resolve this:

Confirm HP Smart Account Sign-In

Make sure you're signed into the same HP account on both:

• The HP Smart app on your PC
• The printer itself (via the printer's touchscreen)

To check on the printer:

1. Tap the Wi-Fi or HP ePrint icon on the printer screen.
2. Look for an option like HP+ Setup or HP Account.
3. If it says “Not Signed In” or “Link Account,” follow the prompts to sign in.

Remove and Re-add the Printer in HP Smart

1. Open the HP Smart app.
2. Click the printer icon, then select Remove Printer.
3. Restart your PC and printer.
4. Open HP Smart again and click “Add Printer”.
5. Follow the prompts to re-add the printer and complete the setup.

Check for Pending Setup Tasks

In HP Smart:

• Look for any banners or alerts like “Complete Setup” or “Finish Configuration”.
• Click through and follow any remaining steps (e.g., accepting terms, enabling HP+ features, or Instant Ink setup).

Update Firmware and Software

1. Go to HP Software and Driver Downloads.
2. Enter your printer model: HP OfficeJet Pro 8022e.
3. Download and install the latest firmware and HP Smart app updates.

Reset Printer (if needed)

If the issue persists:

1. On the printer screen, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
2. After reset, re-add the printer in HP Smart and complete the setup.

HP OfficeJet Pro 8022e All-in-One Printer Setup | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support