connection to Mac/Android

[RenaRenRena]

i cannot connect my printer (M141a; SN removed) to my Mac or Android (xiaomi), although i already used it before. it's been awhile since i used it last time, but still. Hp apps don't see it, and it's written "connect this printer to use all features". i already restarted it, restarted my devices, but nothing helped. 

[Kuroi_Kenshi]

Hi @RenaRenRena,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Laser M141a printer is not connecting to your Mac or Android device, even though it worked before. Let’s go through a few steps to get it connected and working again.

    a. Check Printer Connection Mode
      • Ensure the printer is powered on.
      • Since M141a is a USB-only model (no Wi-Fi), confirm the printer is directly connected via USB to the device.
      • If using a USB hub or adapter, try connecting directly to the device.

    b. Verify Cable & Ports
      • Use the USB cable that came with the printer or a known working cable.
      • Try different USB ports on your Mac or Android device (if OTG adapter is used for Android).

    c. Install or Reinstall Drivers / HP Smart App
      • On Mac: Go to HP Support website → Drivers & Downloads → M141a → Download and install the latest macOS driver.
      • On Android: Open HP Smart App → Remove the printer (if listed) → Add printer again using USB or Local network connection.

    d. Reset the Printer (Optional)
      • Turn off the printer, unplug it from power for 30 seconds, then plug back in and turn it on.
      • This can refresh the USB interface and clear any communication errors.

    e. Check Device Recognition
      • On Mac: Go to System Settings > Printers & Scanners → Check if M141a appears; if not, click + to add it manually.
      • On Android: Make sure USB OTG is supported and your device recognizes the printer under Settings > Connected devices > USB.

    f. Avoid Interference from Other Apps
      • Close other printing or scanning apps that might block the HP Smart app.
      • Disable antivirus/firewall temporarily on Mac if it prevents printer detection.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,