continually getting 0x error message

[synergyeye]

The printer continually shows a 0x error message. When I try to turn it off it just continually says "shutting down" until I unplug the printer from the power source. When I plug the printer back in, it turns on normally, attempts to print and paper jam eror message appears. When I say "okay" it goes back to home screen, attempts to print again and the 0x printer error message appears. 

[The_Fossette]

@synergyeye

I reviewed your post and I understand that you are getting a paper jam error and you are unable to print.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the steps in the below article and check whether the issue is resolved.

https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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