• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-05-2020 11:52 AM - edited ‎05-05-2020 11:54 AM

HP Recommended
Product: LaserJet M1536dnf
Operating System: Microsoft Windows 10 (64-bit)

Posting here as got no where attempting top open a support case with HP.

 

I wanted to report what appears to be a problem with the full solution software/driver install for the HP LaserJet M1536dnf printer.

 

what I submitted to HP was:

 

We have the latest download for your HP LJ M1536dnf printer for full software. file downloaded was named "hp_M1530_MFP-full_Solution_15188. When try to install under Windows 10, it runs to completion but afterwards the HP Scan program and other components are missing and not installed. only thing that appears successfully installed is the printer icon and scan/print drivers. however without additional scan software, you are not able to scan to/from the printer. please fix this installer so can be used on Windows 10. same file to download whether Win 7 or Win 10 drivers selected.

 

anyone else experienced this issue under Windows 10?

 

ticket was closed telling me to go online and do chat support (not option given product discontinued), this forum, etc.

 

2 REPLIES 2

‎05-05-2020 01:15 PM

HP Recommended

Hi @Stuart2018 

While reviewing, I personally agree there might be some issue in here and could find similar posts reporting similar behavior, I am able to personally see issues while installing the scanning software portion too, however, don't have any access to the specific model, this is just my personal opinion and I did report it to HP to investigate it.

 

Please uninstall the HP Software first, then right-click the Date and Time and select Adjust Date/Time.

Disable Set Time Automatically and press Change to manually set the time.

Change the date to January 31, 2020, and press OK, and now reinstall the HP Software and try scanning, please let me know the results now.

 

Assuming you are able to scan prior to changing the current date and time back, please set it back to the current time or automatically and try scanning again, may you still scan or not?

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-17-2020 08:52 AM

HP Recommended

Hi there I have seen the Software has been updated. (https://support.hp.com/sg-en/drivers/selfservice/hp-laserjet-pro-m1536-multifunction-printer-series/...)

 

Try again by uninstall and reinstall~

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.