custom password has been set for your printer

[Myr4]

(edited)

Z4B53A

HP Ink Tank Wireless 415

Hi, please help. the above details are for my printer. When I try to connect it the network, it says " A custom password has been set for your printer, please enter the password". I don't remember setting a password.

Thanks.

[VikramTheGreat]

Hi @Myr4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the issue with your HP Ink Tank Wireless 415 printer, which asks for a custom password during network setup. If you don’t remember setting one, don’t worry, here’s how to reset it and get connected again.

Step-by-Step: Fix “Custom Password Set” Issue

Option 1: Restore Network Settings (Recommended)

This will reset the Wi-Fi settings and remove any custom password.

1. Turn on the printer
2. On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds
3. The wireless light will blink. This means the network settings are reset

Now try reconnecting the printer using the HP Smart app or your PC.

Option 2: Use Default Password

If the printer is in Wi-Fi Direct mode, it may be asking for the default password.

• Look for a label on the printer (usually near the ink tanks or back panel)
• It may say something like:
  Wi-Fi Direct Name: HP-Print-xx-415
  Password: 12345678 or similar

You can also print the Network Configuration Page:

• Press and hold the Information button (i) until all lights blink once
• Look for the Wi-Fi Direct password on the printout

Option 3: Reset Entire Printer (if needed)

If nothing works, you can reset the printer to factory defaults:

1. Turn off the printer
2. Press and hold Power + Cancel + Wireless + Copy Black buttons together for 10 seconds
3. Release all buttons and wait for the printer to restart

⚠️ This will reset all settings, including ink level tracking and preferences.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat