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HP Recommended

I have hp laserjet pro m15w, when trying to print photo or text , It prints with very dark . tried to search in its software to reduce print quality or ink density but didn't find any thing helpfull . in printer preferrence there's a tab "print quality" but when entering to this tab I find " tray option "

Tried to enter to hp smart software then "print Quality" but it says it is not available on this model you can check " advanced settings"  which also doesn't containg anything

 

any help would be appreciated

Thanks in advance

3 REPLIES 3
HP Recommended

Hi @Wesam_az,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link for print in grayscale settings and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

Thanks for your reply

I didn't find any of these options ( Draft or EconoMode from the Print QualityOutput Quality) . The paper and print quality tab doesn't have any option related to print quality, it has only options for printer trays

I tried all what you  said except ( I didn't upgrade framework)

 

Is there any other solution to find ( draft , echnomode  any other option that can reduce the darkness of ink printed

 

Thanks again for your reply

HP Recommended

Hi @Wesam_az,

 

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.