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- HP Community
- Printers
- Printer Setup, Software & Drivers
- dark print issue

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09-02-2023 01:52 AM - edited 09-04-2023 03:20 AM
I have hp laserjet pro m15w, when trying to print photo or text , It prints with very dark . tried to search in its software to reduce print quality or ink density but didn't find any thing helpfull . in printer preferrence there's a tab "print quality" but when entering to this tab I find " tray option "
Tried to enter to hp smart software then "print Quality" but it says it is not available on this model you can check " advanced settings" which also doesn't containg anything
any help would be appreciated
Thanks in advance
09-04-2023 08:37 AM
Hi @Wesam_az,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer.
Kindly refer to the steps on this link for print in grayscale settings and let me know if that fixes the issue.
Also, update the printer firmware by clicking on this link.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
09-09-2023 05:05 AM
Thanks for your reply
I didn't find any of these options ( Draft or EconoMode from the Print Quality, Output Quality) . The paper and print quality tab doesn't have any option related to print quality, it has only options for printer trays
I tried all what you said except ( I didn't upgrade framework)
Is there any other solution to find ( draft , echnomode any other option that can reduce the darkness of ink printed
Thanks again for your reply
09-09-2023 06:50 AM
Hi @Wesam_az,
I am sorry to hear that the above steps did not help much.
This issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee